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brooklinen.com

Brooklinen offers luxury bedding and home essentials with quality fabrics and modern design, ensuring comfort and style in every detail.

Frequently Asked Questions

What is the return policy?

Brooklinen offers a 365-night trial on all bedding items with hassle-free returns if you are not fully satisfied.

How do I return an item?

Log in to your account, initiate a return request online, or contact customer service to receive return instructions and a prepaid shipping label.

How long does the refund process take?

Refunds typically process within 7-10 business days once the returned product is received.

How much does shipping cost?

Shipping costs vary based on your location and order total; detailed rates are provided during checkout.

How long will delivery take?

Delivery generally takes 3-7 business days in the USA, depending on the shipping method selected.

Do you offer free shipping?

Brooklinen offers free shipping promotions on qualifying orders over a minimum amount; check the website for current offers.

How do I contact customer service?

You can reach customer service via live chat on the website or by emailing hello@brooklinen.com.

What are your customer service hours?

Customer service is available Monday through Friday, from 9am to 6pm EST, with extended support during busy promotional periods.

Store Insights

Shipping: ExcellentBrooklinen delivers quickly across the USA with trackable shipments and reliable delivery times.
Payment Options: GoodAccepts major credit cards, PayPal, and Apple Pay, offering sufficient flexibility for customers.
Return Policy: ExcellentThe 365-night trial and hassle-free return process provide a risk-free shopping experience.
Product range: ExcellentSpecializes in high-quality bedding and modern home essentials, ensuring a curated and stylish product line.

Contact Information

Customer Service

Customer support is available Monday-Friday, 9am-6pm EST via email and live chat with response times within 24 hours.

Help Information

For efficient support, have your order details ready and use the live chat or contact form on the website.