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eu.lyleandscott.com

Lyle & Scott offers premium, heritage-inspired menswear with a modern twist, featuring quality knitwear, shirts, and accessories.

Frequently Asked Questions

What is the return policy?

Items can be returned within 30 days of purchase in their original condition for a full refund, with certain restrictions on final sale items.

How do I return an item?

Visit the online returns portal, enter your order number, and follow the instructions to print a pre-paid return label.

How much does shipping cost?

Shipping costs vary based on order value and destination; details are provided at checkout with possible discounts on larger orders.

How long will delivery take?

Delivery typically takes 3-7 business days within the contiguous USA, depending on your location.

Do you offer free shipping?

Free shipping is available on select orders or during promotional periods, so check the website for current offers.

How do I contact customer service?

You can reach customer service via the contact form, email, or phone during business hours listed on the website.

What are your customer service hours?

Customer service is available Monday through Friday from 9am to 5pm EST.

Can I track my order online?

Yes, once your order is shipped, a tracking number is provided so you can monitor your delivery online.

Store Insights

Shipping: GoodShipping is reliable with standard delivery times of 3-7 business days across the USA.
Payment Options: ExcellentA wide range of payment methods, including major credit cards and digital wallets, are supported for convenience.
Return Policy: GoodA 30-day return window is offered, though items must be in original condition and packaging, aligning with industry standards.
Product range: ExcellentThe store features a diverse range of high-quality menswear and accessories that blend heritage design with modern style.

Contact Information

Customer Service

Customer support is available Monday to Friday, 9am-5pm EST via phone, email, and live chat with a typical response time within 24 hours.

Help Information

For the best assistance, use the FAQ page or live chat during service hours, and have your order details ready for a quicker resolution.