Frankandeileen

Frankandeileen curates stylish, vibrant clothing and accessories with a unique blend of vintage charm and modern design, offering quality and creative flair.

Frequently Asked Questions

What is the return policy?

Frankandeileen accepts returns within 30 days of purchase provided items are unused, in original condition with tags attached.

How do I return an item?

Initiate a return by filling out the online return form on the website and follow the provided instructions for shipping the item back.

Do I need the original packaging to return?

Yes, including the original packaging and receipt ensures a smooth return process.

How long does the refund process take?

Refunds are typically processed within 7-10 business days after the returned item is received and inspected.

How much does shipping cost?

Shipping fees vary based on your location and order total; exact rates are calculated at checkout.

How long will delivery take?

Standard delivery usually takes between 3-7 business days, depending on your destination and the chosen shipping method.

How do I contact customer service?

You can contact customer service via the website's contact form; details for email support are provided on the site.

What are your customer service hours?

Customer support is available Monday through Friday from 9am to 5pm EST for any inquiries or assistance.

Store Insights

Shipping: GoodFrankandeileen uses reliable shipping carriers with standard delivery times of 3-7 business days, ensuring timely arrivals.
Payment Options: GoodThey accept major credit cards and common online payment methods, making transactions straightforward and secure.
Return Policy: ExcellentA clear 30-day return policy with detailed online instructions makes returns hassle-free for customers.
Product range: ExcellentThe store offers a unique and creative collection of apparel, accessories, and home decor items that stand out in both design and quality.

Contact Information

Customer Service

Customer support is available Monday through Friday, 9am-5pm EST via email and an online contact form, with responses typically within 24 hours.

Help Information

For efficient assistance, please include detailed order information when contacting support through the website's contact form.