Stio

Stio offers premium outdoor apparel blending performance and style, designed with sustainability and functionality for modern adventurers.

Frequently Asked Questions

How do I return an item?

Items can be returned within 60 days of purchase via our online portal or by contacting customer support.

How long does the refund process take?

Refunds are typically processed within 7-10 business days after we receive the returned item.

How much does shipping cost?

Shipping costs vary based on destination and order size; specifics are provided during the checkout process.

How long will delivery take?

Delivery usually takes 3-7 business days within the US, depending on your location and shipping method selected.

Do you offer free shipping?

Free shipping is available on qualifying orders meeting a minimum purchase threshold during select promotional periods.

How do I contact customer service?

Customer service can be reached via email at support@stio.com or through live chat on the website.

What are your customer service hours?

Customer service is available Monday to Friday, from 9am to 6pm Eastern Time.

Can I track my order online?

Yes, order tracking is provided via a link in the shipping confirmation email and on our website.

Store Insights

Shipping: ExcellentStio offers reliable shipping with tracking capabilities and eco-friendly packaging options for a seamless delivery experience.
Payment Options: GoodThe store accepts major credit cards and digital wallets, though options like installment plans are limited.
Return Policy: GoodStio provides a flexible 60-day return policy with straightforward online processing, ensuring customer convenience.
Product range: ExcellentThe brand offers a diverse range of technical outdoor apparel and accessories tailored for performance and style.

Contact Information

Customer Service

Customer service is available Monday-Friday from 9am to 6pm ET via phone, email, and live chat. Response times average within 24 hours.

Help Information

For quick support, have your order info ready and check our FAQ section for common queries before reaching out.